We've written these terms so they're actually readable. Not to hide things in legal language, but to be clear about what you're agreeing to and what we're committing to — on both sides.
Deposit
Secures your chosen puppy. Non-refundable if you change your mind, but transferable to another puppy if we have one available.
5-year health guarantee
Against hereditary and congenital conditions covered by our DNA testing programme. Full terms in Section 5.
Collection only
We don't use courier services or third-party delivery. Your puppy goes home with you, in person, from our home in the Cotswolds.
We stay in touch
Our responsibility doesn't end at collection. We're reachable after your puppy goes home and take all welfare concerns seriously.
Miles Maltipoo is a licensed dog breeder operating from our family home in the Cotswolds, England. We are licensed by our local authority under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 and hold a 5 Star breeder rating.
These terms of sale form a legally binding agreement between Miles Maltipoo ("we", "us", "our") and the purchaser ("you", "the buyer") upon payment of a deposit or purchase price. By making payment, you confirm that you have read, understood, and agreed to these terms in full.
If anything in these terms is unclear, please ask before you commit. We'd far rather take the time to explain something than have a misunderstanding later.
A non-refundable deposit of £200 is required to reserve a specific puppy from a litter. This deposit forms part of the total purchase price and is deducted from the balance due on collection.
The deposit is non-refundable if you withdraw from the purchase for any reason other than those outlined under our health guarantee. This includes a change of personal circumstances, change of mind, or failure to collect within the agreed timeframe.
If you are unable to collect your puppy within the agreed window through no fault of your own, please contact us as early as possible. We will try to accommodate a short extension where the puppy's welfare is not affected. Extended boarding beyond 14 days from the agreed collection date may incur a boarding fee of £15 per day.
In exceptional circumstances, and entirely at our discretion, we may agree to transfer your deposit to a future litter rather than forfeit it. This is not guaranteed and will be considered on a case-by-case basis.
Your deposit confirms your place in the reservation queue. Placement within a litter (i.e. which specific puppy) is typically confirmed when the puppies are old enough to assess individual temperament — usually around 4–5 weeks.
The full purchase price for each puppy is £800 (including VAT where applicable). This price is fixed at the time of reservation and will not change before collection.
| Item | Amount | When payable |
|---|---|---|
| Reservation deposit | £200 | At the time of reservation |
| Balance | £600 | On or before collection day |
| Total | £800 | — |
Payment of the balance must be received in full before or on the day of collection. We accept bank transfer (BACS) and cash. We do not accept cheques. We do not offer payment plans or financing.
A signed purchase agreement will be provided on or before collection day. Please retain this document — it forms part of your puppy's records and may be requested by your vet or insurance provider.
Every puppy from Miles Maltipoo goes home with the following as standard. Nothing is an optional extra — these are included in the purchase price.
Not all litters are KC registered. We will confirm at the time of reservation whether your puppy's litter is registered. KC registration does not affect the quality of the puppy or the terms of our health guarantee.
We offer a 5-year health guarantee against hereditary and congenital conditions that are covered by the DNA testing we conduct on our breeding parents. This guarantee is subject to the following conditions.
The guarantee applies if:
The guarantee does not cover:
To make a claim under the health guarantee, contact us in writing at hello@milesmaltipoo.co.uk with your puppy's name, the veterinary diagnosis, and supporting documentation. We will respond within 5 working days. Where a valid claim is upheld, we will offer either a partial refund or a replacement puppy from a future litter — at our discretion.
This health guarantee does not affect your statutory rights under the Consumer Rights Act 2015 or the Animal Welfare Act 2006.
All puppies must be collected in person from our home in the Cotswolds. We do not use courier services, third-party delivery agents, or any method of transport that involves the puppy travelling unaccompanied. We believe this is the only responsible way to transfer a puppy to its new home.
Collection dates are agreed between us at the time of reservation. Puppies are generally ready to leave from 8 weeks of age, subject to their individual development and our vet's clearance.
We understand that some buyers travel significant distances. We will make every effort to accommodate your schedule and will give you as much notice as possible of the collection window. We ask that you do not book non-refundable travel until the collection date is formally confirmed by us in writing.
By purchasing a puppy from us, you confirm the following:
We take animal welfare seriously. If we have reason to believe that a puppy sold by us is being kept in unsuitable conditions, we reserve the right to contact the relevant authorities.
We ask that if you are ever unable to keep your puppy — for any reason, at any point in their life — you contact us before rehoming them to a third party. We would always rather take a puppy back than have them go to an unknown home.
Returns are accepted at our discretion. Where we do accept a puppy back, no refund of the purchase price will be made unless the return is the result of an upheld health guarantee claim.
Life happens. If something changes and you need to return your puppy, please contact us first. We won't judge you — we just want to make sure the puppy ends up somewhere good. We maintain a waiting list and can usually find a suitable home quickly.
If a puppy is returned within 5 days of collection due to a condition identified at the initial vet check that was not disclosed to the buyer prior to collection, we will offer a full refund of the purchase price or a replacement puppy from a future litter.
We take every reasonable step to ensure our puppies are healthy, well-socialised, and suitable for family life. However, we cannot guarantee outcomes that are beyond our control, and our liability is limited as follows.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot lawfully be excluded.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.
These terms were last updated in June 2026. We reserve the right to update them at any time — the version in force at the time of your reservation is the version that applies to your purchase.
If anything here is unclear or you'd like to discuss any point before reserving, please get in touch. We're a small family operation — there's a real person at the other end of every message. Contact us at hello@milesmaltipoo.co.uk or call +44 7700 900 123.
If you've read through everything and you're happy to proceed, have a look at who's available — or get in touch and we can have a conversation first.